Stovax Limited ("we",
“us”) is committed to protecting and respecting
your privacy and personal data.
This policy sets out the basis on which any
personal data we collect from you, or that you provide to us, will
be processed by us. Please read the following carefully to
understand our views and practices regarding your personal data and
how we will treat it.
For the purposes of the Data Protection Act
1998 (the"Act"), the data controller is Stovax
Group Limited a company registered in England under number 07127090
of Falcon Road Sowton Industrial Estate Exeter, Devon EX2 7LF.
Our nominated representative for the purpose
of the Act is Andrew Walker who can be contacted by email on
privacy@stovax.com.
INFORMATION WE MAY COLLECT FROM
YOU
We may collect and process the following data
about you:
- Information that you provide to us by registering with
www.Stovax.com (“Our Site”) or by filling in forms
on Our Site.
- Information provided at the time of completing your Product
Registration details on Our Site.
- Information provided to us when you request goods, services or
information from us.
- Information that you provide to us when you write to us
(including by email).
- Information that you provide to us when we speak to you by
telephone. We may make and keep a record of the information you
share with us.
- Information that you provide to us by completing surveys or
participating in promotions or prize draws. We may ask you to
complete surveys that we use for research purposes, although you do
not have to respond to them.
- Details of your visits to Our Site including, but not limited
to, traffic data, location data, weblogs and other communication
data, whether this is required for our own research purposes or
otherwise and the resources that you access on or from Our
Site;
- Information obtained by us from third parties in accordance
with the Act.
IP ADDRESSES AND COOKIES
We may collect information about your
computer, including where available your IP address, operating
system and browser type, for system administration to report
aggregate information to our advertisers. This is statistical data
about our users' browsing actions and patterns, and does not
identify any individual.
For the same reason, we may obtain information
about your general internet usage by using a cookie file which is
stored on the hard drive of your computer. Cookies contain
information that is transferred to your computer's hard
drive. They help us to improve Our Site and to deliver a
better and more personalised service. They enable us:
- To estimate our Site's audience size and the usage pattern of
visitors to Our Site;
- To store information about your preferences, and so allow us to
customise Our Site according to your individual interests;
- To speed up your searches;
- To recognise you when you return to Our Site.
You may refuse to accept cookies by activating
the setting on your browser which allows you to refuse the setting
of cookies. However, if you select this setting you may be unable
to access certain parts of Our Site. Unless you have adjusted your
browser setting so that it will refuse cookies, our system may
issue cookies when you log on to or visit Our Site.
Please note that our advertisers may also use
cookies, over which we have no control.
WHERE WE STORE AND PROCESS YOUR
PERSONAL DATA
The data that we collect from you may be
transferred to, and stored at, a destination inside or outside the
European Economic Area ("EEA"). It may also be processed by staff
operating inside or outside the EEA who work for us or for one of
our suppliers. Such staff maybe engaged in, among other things, the
processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this
transfer, storing and/or processing. We will take all steps
reasonably necessary to ensure that your data is treated securely
and in accordance with this privacy policy.
All information you provide to us via email or
Our Site is stored on our secure servers or the secure servers of
third parties authorised by us.
Where we have given you (or where you have
chosen) a password which enables you to access certain parts of Our
Site, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.
Unfortunately, the transmission of information
via the internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the
security of your data transmitted to Our Site; any transmission is
at your own risk. Once we have received your information, we will
use procedures and security features to try to prevent unauthorised
access.
USES MADE OF THE
INFORMATION
We may use information held about you in the
following ways:
- To facilitate the provision of goods and services made
available by third parties through Our Site.
- To ensure that content from Our Site is presented in the most
effective manner for you and for your computer.
- To provide you with information, products or services that you
have requested, but only where you have consented to be contacted
for such purposes.
- To carry out our obligations and enforce our rights arising
from any contracts entered into between you and us.
- To allow you to participate in interactive features of Our
Site, when you choose to do so.
- To notify you about changes to Our Site, goods and/or
services.
- With your express consent we may also use your data, to contact
you by Electronic Means (fax, telephone, email or SMS) to provide
you with information about goods and services which may be of
interest which are similar or complementary to or which otherwise
may enhance the type of goods that you as a customer of one of Our
distributors or retailers have previously acquired (details of
which goods you will have provided when completing your product
registration details on Our Site or otherwise. We call this type of
information "Product Updates".
- If you are not such a customer, we and/or any third party that
we permit to use your data will only contact you by Electronic
Means to provide you with information about goods and services
which may be of interest to you if you have consented to this.
If you do not want us to use your data in one
or more of the ways mentioned above, or to pass your details on to
third parties for the above marketing purposes, please let us
know.
We do not disclose information about
identifiable individuals to our advertisers, but we may provide
them with aggregate information about our users (for example, we
may inform them that 500 men aged under 30 have clicked on their
advertisement on any given day). We may also use such aggregate
information to help advertisers reach the kind of audience they
want to target (for example, women in SW1). We may make use of the
personal data we have collected from you to enable us to comply
with our advertisers' wishes by displaying their advertisements to
that target audience.
DISCLOSURE OF YOUR
INFORMATION
We may disclose your personal information to
any member of our group, which means our subsidiaries, our ultimate
holding company and its subsidiaries, as defined in section 1159 of
the UK Companies Act 2006.
We may disclose your personal information to
third parties:
- In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets.
- If we or substantially all of our assets are acquired by a
third party, in which case personal data held by us about customers
of our products will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data
in order to comply with any legal obligation, or in order to
enforce or apply our Terms and Conditions of Website
Use and/or other agreements; or to protect the rights,
property, or safety of us, our customers, or others. This
includes exchanging information with other companies and
organisations, such as credit reference agencies and fraud
prevention agencies, for the purposes of fraud protection and
prevention, credit risk reduction and to pursue debtors.
- If we use a third party to host the servers on which your
personal information is stored.
- In any other manner mentioned elsewhere in this policy.
YOUR RIGHTS
You have the right to ask us not to process
your personal data for marketing purposes. We will usually inform
you (before collecting your data) if we intend to use your data for
such purposes, or if we intend to disclose your information to any
third party for such purposes. You can exercise your right to
prevent such processing by contacting us at any time at: Stovax
Ltd, Falcon Road, Sowton Industrial Estate, Exeter, Devon, England,
EX2 7LF.
Our Site may, from time to time, contain links
to and from the websites of our customers, distributors, retailers,
suppliers, advertisers, affiliates and other third parties. If you
follow a link to any of these websites, please note that these
websites should have their own privacy policies and we do not
accept any responsibility or liability for these policies or the
content or operation of these websites. Please check these policies
and the terms of the websites before you submit any personal data
to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access
certain information held by us about you. Your right of access can
be exercised in accordance with the Act. Any access request may be
subject to a fee of £10 to meet our costs in providing you with
details of the information we hold about you.
We want to make sure that your personal data
is accurate and up to date. You may ask us to correct or remove
information you think is inaccurate.
CHANGES TO OUR PRIVACY
POLICY
Any changes we may make to our privacy policy
in the future will be posted on this page, and, where appropriate,
may be notified to you by e-mail. Therefore, we advise you to
revisit this page regularly.
CONTACT
Questions, comments and requests regarding
this privacy policy are welcomed and should be addressed to Andrew
Walker, Stovax Ltd, Falcon Road, Sowton Industrial Estate, Exeter,
Devon, England, EX2 7LF.